Question 1

Which AI model does Fuxam use, and can you choose it?

Accepted Answer

Fuxam uses state-of-the-art large language models from leading providers and is not tied to a single model. Fuxam decides which models are used for each function based on quality, data protection, and cost. Universities do not need to worry about model selection, updates, or licenses themselves. When a more powerful or more affordable model becomes available, all Fuxam universities benefit automatically, without any migration or configuration effort.

Question 2

Where are AI requests processed and what happens to the data?

Accepted Answer

AI requests are processed via European infrastructure, without any content being used to train external models. University data does not leave the European legal area and is deleted after each request. No profile, no shadow copy, and no training set is created. Audit logs record every AI interaction in a tamper-proof way, so it remains traceable who submitted which request.

Question 3

How much does it cost to use the AI features?

Accepted Answer

The AI features are included in the Fuxam licensing model and are billed based on a token quota. Administrators can see token usage in real time, set budgets per role or person, and track trends over time. This keeps the use of AI economically predictable, no unpleasant surprises at the end of the month, no separate billing per user.

Question 4

Which tasks can teachers and administrators not delegate to AI?

Accepted Answer

The AI in Fuxam assists; it does not decide. Content evaluations, grade approvals, admission decisions for applications, student contracts, and audit-relevant status changes remain in the hands of the responsible staff. The Workbench Copilot generates tasks; instructors publish them. The Concierge makes suggestions; administration confirms them. Anyone who delegates a task to the AI remains responsible for the result.

Question 5

Can the AI also speak using our university’s terminology?

Accepted Answer

Yes. The AI in Fuxam is aware of the terminology configured on the platform, whether it’s “course” or “event,” “lecturer” or “instructor,” “module” or “teaching unit.” Answers from DocuChat and the AI Concierge are delivered in the university’s selected language, German, English, or Spanish. This way, the AI doesn’t feel like a generic chatbot, but like a colleague who knows the institution’s internal conventions.

Question 6

How is Fuxam further developing the AI features?

Accepted Answer

AI features in Fuxam are continuously expanded and rolled out in regular releases, with no additional licensing costs and no migration effort. Universities that start today automatically benefit from future improvements, whether it’s faster task generation, more precise DocuChat answers, or enhanced concierge capabilities. Which features come next is decided in close collaboration with existing customers.

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Frequently Asked Questions About AI in Fuxam